Refund policy
Return and Refund Policy
At RiverBuy, we strive to ensure that our products reach you in perfect condition. Due to the nature of our portable products, all sales are final, and all items are non-returnable and non-refundable.
We understand that occasionally, products may arrive damaged or defective. In such cases, we are committed to addressing the issue promptly. Refunds will only be provided for items that are damaged or faulty upon delivery. To request a refund for a damaged product, please contact our customer support team within [insert number of days, e.g., 7 days] of receiving your order, providing clear evidence such as photos or videos of the damage.
Important Notes:
-
Products that are delivered in good condition are not eligible for returns, exchanges, or refunds.
-
Refunds will only be processed after verification of the reported damage or defect.
-
Please handle all products carefully upon receipt to avoid accidental damage, as refunds will not be issued for damage caused after delivery.
By placing an order with us, you acknowledge and accept that our products are non-returnable and non-refundable except in cases of verified damage.
We appreciate your understanding and cooperation. Our goal is to provide high-quality portable products and ensure a smooth shopping experience for our customers.